Refund Policy
Refund Policy
At Nexpoke, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return in accordance with the policy below.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be:
In the same condition that you received it
Unused
In its original packaging
With tags, if applicable
Accompanied by a receipt or proof of purchase
How to Start a Return
To request a return, please contact us at:
Email: contact@nexpoke.store
If your return is approved, we will provide return instructions, including how and where to send your package. Where applicable, we may also provide a return shipping label.
Items returned without first contacting us and receiving return approval will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If your item is defective, damaged, or if you received the wrong item, contact us immediately so we can review the issue and make it right.
Non-Returnable Items
Certain items cannot be returned, including but not limited to:
Perishable goods
Custom or personalized products
Special-order items
Personal care goods
Hazardous materials
Flammable liquids or gases
Gift cards
Sale items
Please contact us if you have questions about whether your item is eligible for return.
Exchanges
The fastest way to receive the item you want is to return the original item first. Once your return is accepted, you may place a new order for the replacement item through our website.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without providing a justification.
To qualify, the item must be in the same condition that you received it, unused, in its original packaging, with tags if applicable, and accompanied by a receipt or proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank, card issuer, or payment provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
Email: contact@nexpoke.store
Contact Information
For any questions about returns or refunds, please contact us:
Nexpoke
588 Balmoral Street
Winnipeg, Manitoba R3B 2R3
Canada
Phone: +1 204-783-8636
Email: contact@nexpoke.store
Website: https://nexpoke.store/
