Privacy Policy

Last updated: May 13, 2026

This Privacy Policy explains how Nexpoke collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or use any of our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When you use our website or place an order, we may collect personal information such as:

  • Your name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment and transaction details

  • Order history

  • Account information, if you create an account

  • Messages or inquiries you send to us

  • Device, browser, IP address, and website usage information

We collect this information only as needed to operate our store, process orders, provide customer support, improve our services, and comply with legal requirements.

How We Collect Information

We may collect personal information in the following ways:

Directly from you when you place an order, create an account, contact us, or submit information through our website.

Automatically through our website using cookies, analytics tools, and similar technologies that help us understand website usage and improve your shopping experience.

From service providers such as payment processors, shipping providers, website hosting providers, analytics services, and other partners who help us operate our business.

How We Use Your Personal Information

Nexpoke may use your personal information to:

  • Process and fulfill orders

  • Arrange shipping and delivery

  • Process payments securely

  • Provide order updates and tracking information

  • Respond to customer service inquiries

  • Manage customer accounts

  • Improve our website, products, and services

  • Prevent fraud and protect website security

  • Send promotional emails, where permitted by law

  • Comply with legal obligations

Sharing Your Information

We may share your personal information with trusted third parties only when necessary to operate our business and provide our services. These may include:

  • Payment processors

  • Shipping and delivery providers

  • Website hosting providers

  • WooCommerce, WordPress, and related plugins

  • Analytics and marketing service providers

  • Customer support and fraud prevention services

  • Legal or regulatory authorities, where required by law

We do not sell your personal information as part of our normal business operations.

WooCommerce and WordPress

Our website may be powered by WooCommerce and WordPress. These platforms, along with related plugins and integrations, may process information necessary to operate, secure, and improve our online store.

Information you provide through our website may be processed by WooCommerce, WordPress, payment providers, hosting providers, analytics tools, shipping providers, and other service providers that help us provide our services.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, remember your preferences, analyze traffic, and support marketing activities.

You may be able to control or disable cookies through your browser settings. However, disabling cookies may affect certain website features.

Marketing Communications

We may send you promotional emails about products, updates, or offers if you have agreed to receive them or where permitted by law.

You can opt out of marketing emails at any time by using the unsubscribe link included in our emails. Even if you unsubscribe, we may still send non-promotional emails related to your orders, account, or customer service requests.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure.

However, no method of online transmission or electronic storage is completely secure. For this reason, we cannot guarantee absolute security of your information.

Data Retention

We retain personal information only for as long as necessary to provide our services, complete transactions, comply with legal obligations, resolve disputes, prevent fraud, and enforce our policies.

Your Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Request a copy of your personal information

  • Withdraw consent for certain processing activities

  • Opt out of marketing communications

To exercise these rights, please contact us using the details below.

Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

International Transfers

Your personal information may be processed or stored outside your province, territory, or country of residence by our service providers. When this happens, we take reasonable steps to ensure your information is protected in accordance with applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website operations.

Any updates will be posted on this page with a revised “Last updated” date.

Contact Information

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Nexpoke
588 Balmoral Street
Winnipeg, Manitoba R3B 2R3
Canada

Phone: +1 204-783-8636
Email: contact@nexpoke.store
Website: https://nexpoke.store/